Global Payments Inc. is the leading payments technology company that provides payment technology and services to merchants, issuers, and consumers.
The challenge
J. Scott Allen and the IT team at Global Payments faced a critical operational bottleneck: managing user lifecycle tasks for their vast workforce of over 30,000 employees. Manual processes for tasks like bulk updates, user provisioning, and deprovisioning were time-consuming, error-prone, and simply unsustainable.
The solution
Global Payments implemented BetterCloud, a leading SaaS lifecycle management platform, to make daily, manual tasks easier for their IT team. This helped them to::
- Automate bulk edits: BetterCloud empowered the IT team to perform complex bulk updates effortlessly, eliminating the need for manual scripting and reducing the risk of human error. This significantly streamlined critical tasks like group assignments, license management, and security policy adjustments.
- Create a single source of truth: With a complete overview of their entire tech ecosystem in BetterCloud, the team is able to easily spot and fix problems before they become a major headache.
- Simplify admin: BetterCloud streamlined administrative tasks, such as user delegation and account management, eliminating the need for separate accounts and reducing administrative overhead.
- Improve efficiency and generate cost savings: Time is money, and BetterCloud saves Global Payments a ton of it. Global Payments estimates they have saved around $3 million annually!
Key takeaways
Bulk edits made easy to reduce the risk of human error and boost efficiency
Automated user lifecycle management is projected to save an estimated $3 million annually
Streamlining administrative tasks by eliminating the need for separate accounts directly translates to lower administrative overhead
Use Cases
Integrations
