Apple device management software company, Jamf, continues to scale quickly.
Solution
Leveraging BetterCloud’s powerful SaaS management platform, Jamf was able to streamline and automate key IT processes:
- Automated application requests: With 550 workflows in BetterCloud, the majority of which are for application requests, employees can now request application access directly through their designated ITSM, ServiceNow. When an ITSM ticket is created, BetterCloud automatically kicks off the workflow, provisioning the requested applications without any manual intervention from the IT team. This significantly reduces the burden on the IT support team and accelerates employee onboarding.
- Streamlined identity infrastructure: BetterCloud’s identity infrastructure provides a centralized platform for managing user identities and access permissions. This simplifies user provisioning, deprovisioning, and access management across various applications and systems.
- Enhanced security: BetterCloud’s built-in security features, such as content scanning and granular access controls, help to protect sensitive data and prevent unauthorized access.
With the robust IT automation features in BetterCloud, Jamf is able to boost time to value faster and build out automations that have high impact.
Key takeaways
Embrace automation:
The IT team at Jamf has lived by the motto “Automate, Scale, and Secure”. This perfectly encapsulates the crucial need for BetterCloud to scale IT operations and improve efficiency.
Invest in the right tools:
Choosing the right IT automation management platform is essential for managing user identities and access securely and efficiently.
Prioritize employee experience:
Streamlining IT processes not only benefits the IT team, but also improves the overall employee experience.
Use Cases
Integrations
