Pie Insurance, an insurance provider specializing in small businesses, sought out a SaaS management platform to fulfill its need to have a single pane of glass into its entire SaaS landscape.
The challenge: Scaling SaaS management in growing company
Pie Insurance runs its entire business on SaaS. This was great for flexibility, but a nightmare for IT. Onboarding and offboarding users was a huge time suck. IT staff had to log into dozens of different apps to manage access and licenses.
This wasn’t just slow; it was error-prone and a security risk. It also prevented IT from focusing on more important work, hindering the company’s growth.
Solution: BetterCloud for streamlined SaaS operations
Pie Insurance chose BetterCloud to address these challenges. BetterCloud offers a single pane of glass into the company’s entire SaaS landscape, providing comprehensive visibility and control over all its applications.
Goodbye checklists, hello automation
Before BetterCloud, Pie Insurance used a checklist to ensure every step of the onboarding and offboarding process was done. This need for manual intervention was not only a slog on the IT team’s productivity, but a huge security risk.
“
We were able to really take out a lot of boring, manual work from our processes.”
– Dartainian Richards, Senior Information Technology Engineer at Pie Insurance
With BetterCloud, Pie Insurance automated its entire user lifecycle, from onboarding to offboarding. What used to take hours now takes just 20 minutes. By automating these mundane tasks, BetterCloud freed up Pie Insurance’s IT team to focus on more strategic projects, contributing to the company’s overall growth and success.
Key takeaways
Saving 600+ hours annually:
BetterCloud automated previously manual tasks, resulting in a 2-3 hour time savings per user for both onboarding and offboarding. This freed up IT staff for more strategic initiatives.
IT efficiency boost:
BetterCloud streamlined IT workflows, reducing multi-hour processes to just 20 minutes, significantly increasing IT efficiency.
Enhanced scalability:
By automating key tasks, BetterCloud enabled Pie Insurance to achieve its target IT-to-user ratio of 1:160, up from 1:100. This effectively saved the company the cost of an additional IT headcount.
Simplified user management:
Onboarding and offboarding were simplified through predefined workflows, allowing users to initiate these processes with minimal effort. Automated steps, including setting out-of-office replies and license management, eliminated the need for IT intervention.
Use Cases
Integrations
