The Future of IT
What No One Tells You About Managing SaaS Environments: 6 Guiding Principles for IT Success
There’s a lot that nobody tells you about SaaS management… like how it’s impossible to manage data sprawled across dozens of apps. Or that manual, repetitive tasks will take up most your day (and crush your soul). We recently hosted a webinar on all the best practices and guiding principles you should know but nobody tells you about. Here’s a recap.
Think GDPR Only Means Reporting Data Breaches Within 72 Hours? Think Again
While GDPR does require you to report a data breach within 72 hours, that’s not the only rule IT needs to be aware of. GDPR also involves the newly defined role of a Data Protection Officer (do you need to appoint one?), and new responsibilities for data controllers vs. data processors (which one are you?). Find out the answers in this post. Plus, we’re including a 10-step checklist to get you jump-started on your path to GDPR compliance.
The Next-Gen Help Desk
For many companies who have transitioned to the cloud, there are a number of inevitable changes that will occur. What about the Help Desk? The changes around your Help Desk are impacting everything ABOUT the Help Desk and, while you may not immediately notice the impacts, they are subtly dramatic and promise to disrupt the stream of innovation pouring out of the rest of the department and subsequently the company as a whole.
Forget Me Please: What GDPR’s Right to Be Forgotten (and Other Key Concepts) Mean for IT
Did you know that under GDPR, users can request their data to be erased (aka be forgotten)? What kind of data does this apply to, and how can IT prepare for this? In Part Two of our series, our data privacy expert dives into three critical GDPR concepts that IT needs to be aware of: the right to be forgotten, consent, and data portability. All three elements affect IT’s responsibilities. This post covers what this means for IT and what their next steps should be.
“I Was Seduced By a Build Scenario": 11 Ways to Avoid This Exec’s Greatest Tech Failure
Ah, the classic build vs. buy conundrum. While building may seem attractive, there are significant costs (both direct and indirect) to it. Hear why one executive says his greatest business/technology failure was building software when they could have bought it, and ask yourself these 11 essential questions before you build an in-house solution.
SparkNotes for GDPR: 11 Concepts Every IT Professional Needs to Know
GDPR will go into effect in less than seven months. Are you prepared? We’re kicking off a three-part series that covers everything IT needs to know about GDPR. In this first post, a data privacy expert explains 11 key concepts and why you need to starting preparing now.
Why IT Needs a Framework to Help Navigate Uncharted Territory in the Age of SaaS
In the modern workplace, SaaS creates new, unprecedented challenges for IT. Here’s why IT needs a framework to address those challenges and help solve them.
Gartner’s Newest Market Category: Cloud Office Management
Gartner has recognized a brand new market category around the emerging set of challenges faced by IT operations teams in SaaS-Powered Workplaces, just as they did for managing PCs and Macs (endpoint management), and managing mobile devices (mobile device management aka MDM/EMM). This is a watershed moment in the SaaS industry.
SaaS Ops: A New Frontier for IT?
With the explosion of SaaS, we’re seeing the rise of a new function in IT–SaaS ops. There are various monikers for it, but the gist is the same: These individuals and teams are responsible for day-to-day SaaS operations. Here’s a quick look at the types of responsibilities we’re seeing, and why it’s on the rise now. Is your IT team creating a SaaS ops role?
These Two Things Impact Workplace Technology More Than Anything Else
In recent years, what has impacted technology in the workplace the most? Aspi Havewala, Director of IT at Verizon, has a concise yet powerful answer. He identifies the two most critical factors that IT must understand and be thoughtful about, and explains how and why these areas must evolve.
