Letter to Customers: Serving the IT Community During COVID-19

David Politis

March 18, 2020

2 minute read

TABLE OF CONTENTS

Dear BetterCloud customers,

As the COVID-19 outbreak unfolds, and companies are finding themselves thrust into a distributed workforce, IT is at the forefront of enabling this “new normal.”

And we want you to know: we’re here for you.

For almost nine years, we’ve been helping IT. As your companies have gone through IPOs, acquired other companies, been acquired, experienced massive growth, downsized—we’ve helped you through the good and bad. We’ve seen it all.

We know the pressure on IT is soaring right now, probably higher than it’s ever been. We understand all the urgency amidst heightened uncertainty.

BetterCloud’s two main priorities are maintaining the health and safety of our employees, and continuing to serve our customers. Our entire team has transitioned to working remotely, and we’re fully functional and available.

Lean on us. We’ve been through a lot together, and that’s not about to change. We’d like to help.

Here are all the ways we can assist:

Our IT community: Connect with your peers to learn how they’re dealing with the new normal

Navigating the unknown requires the power of community. To help you exchange ideas, tips, and experiences with thousands of your peers, we’ve:

Created a new channel in BetterIT, our Slack community, to discuss the challenges of enabling remote work. This is a great place to chat with your peers to see what they’re facing (and how they’re solving it). Join #remote-it in BetterIT right here.
Organized an online live chat about COVID-19 IT preparedness. We tapped our community of over 70,000 IT professionals to participate in an IT preparedness survey. We’ll unveil the insights today, March 18th, 2-3pm ET, in an online discussion. IT panelists from Squarespace, Strada Education Network, and Recurly will also discuss how they’re tackling their top concerns. Update: You can watch the recording here.

Our team: All hands on deck to help you

You’re probably part of an “all hands on deck” effort at your company right now. We’re also “all hands on deck” to help you.

As you develop new ways to manage and secure your data, our customer success, support, and services teams are ready to jump in and provide any guidance you need. Don’t hesitate to reach out to your CSM (or email success@bettercloud.com), chat in-app with a support agent, or submit a support ticket if you need anything at all, anytime.

Our Expert Advisory Group is also offering office hours to assist any customers who need help. Please click here to schedule a complimentary 60-minute consultation with one of our implementation specialists who can provide guidance and answer questions regarding your BetterCloud environment.

Our product: Do more with less by automating

The overwhelming sentiment we’re hearing is that IT plates are too full. Automation is one way to do more with less. Here are some innovative ways our customers are beginning to leverage BetterCloud to enable remote work. And we have many more resources in our Help Center at your disposal to get started:

Automating with BetterCloud (training videos):

We’re #InThisTogether. We’ve always been. If you have additional ideas on how we can assist you during this time, I’d love to hear them. Just email me at dave@bettercloud.com.

David Politis
CEO and Founder, BetterCloud