BetterCloud Sub-Processors of Customer Personal Data
BetterCloud uses third-party sub-processors to assist in providing the Services pursuant to the BetterCloud Main Subscription Agreement. The sub-processors listed below provide hosting, security, support, notification, and subscription management services.
| Sub-Processors | Contact Details | Subject Matter of the Processing |
|---|---|---|
| Google LLC | https://cloud.google.com/ 1600 Amphitheatre Parkway Mountain View, California USA 94043 | API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data. |
| Auth0, Inc. | https://auth0.com/ 10900 NE 8th Street Suite 700 Bellevue, WA USA 98004 | Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects. |
| FullStory, Inc. | https://www.fullstory.com/ 120 Ottley Drive NE Suite 100 Atlanta, GA USA 30324 | Analyzes user behavior while utilizing the application. |
| Pendo.io, Inc. | https://www.pendo.io/ 150 Fayetteville St. Raleigh, NC USA 27601 | Analyzes how users are utilizing the application using programmed specific page events. |
| Marketo, Inc. | https://www.marketo.com/ 901 Mariners Island Boulevard Suite #500 San Mateo, CA USA 94404 | Notifications are coordinated using this application. |
| Salesforce.com, Inc. | https://www.salesforce.com/ The Landmark at One Market, Suite 300, San Francisco, CA USA 94105 | Manages customer support ticket routing and live support chat (Service Cloud). |
| Twilio Inc. | https://www.twilio.com/ 375 Beale Street, Suite 300 | San Francisco, CA USA 94105 Sendgrid, Inc. (a Twilio company) https://sendgrid.com/ 1801 California Street, Suite 500, Denver, Colorado USA 80202 | Sends application texts/SMS for customer configured alerts. Sends application emails for customer configured alerts. |
| Elevio Pty Ltd. | https://elev.io/ Suite 4 / 38 Down Street Collingwood, Victoria 3066 Australia | Provides in-app support documentation services. |
| Zoom Video Communications, Inc. | https://zoom.us 55 Almaden Boulevard, 6th Floor San Jose, CA 95113 | Video communication & collaboration solution. |
| Bugsnag, Inc. | https://www.bugsnag.com 110 Sutter Street, Suite 1000 San Francisco, CA 94104 | Detects and analyzes user errors in the application. |
| Atlassian Pty Ltd. | https://www.atlassian.com/ Level 6, George St. Sydney NSW 2000, Australia | Manages the resolution of errors in the application. |
| Functional Software, Inc. | https://sentry.io 45 Fremont Street, 8th Floor San Francisco, CA 94105 | Reports and track errors in the application. |
| Amplitude, Inc. | https://amplitude.com/ 201 3rd Street, Suite 200 San Francisco, CA 94103 | Analyzes how users are utilizing the application using programmed specific page events. |
| Appcues, Inc. | https://www.appcues.com/ 177 Huntington Ave Ste 1703, PMB 94414, Boston, MA 02115 | Analyzes use of the application through programmed specific page events. |
| Rockset, Inc. | https://rockset.com/ 100 S Ellsworth Ave Suite 100 San Mateo, CA 94401 | Analytics database |
| Olark (Habla, Inc.) | https://www.olark.com/ 427 N Tatnall St #63602 Wilmington, DE 19801 | Online chat support |
| OpenAI | https://openai.com/ 3180 18th Street, San Francisco, California 94110, United States | Support generative artificial intelligence functionality |
In addition to the sub-processors listed above, the following entity is an affiliate of BetterCloud, and accordingly may also function as a sub-processor.
| Affiliate | Services |
|---|---|
| SAASOPS MEXICO, S. DE R.L. DE C.V. | Supporting the provision, management and maintenance of the Services. |
BetterCloud Training Program
For the BetterCloud Training Program, the following entity will also function as a sub-processor:
| Sub-Processors | Contact Details | Subject Matter of the Processing |
|---|---|---|
| EdInvent Inc. (Accredible) | www.accredible.com 800 West El Camino Real, Suite 180, Accredible, Mountain View, CA, 94040 | Digital credentials to validate attendance and completion of training courses |
Track by BetterCloud Features
For Track by BetterCloud features, then the following entities will also function as a sub-processor:
| Sub-Processors | Contact Details | Subject Matter of the Processing |
|---|---|---|
| G2.com, Inc. | https://www.g2.com/ 100 S. Wacker Dr. Ste. 600. Chicago, IL 60606 | Transition Services related to the acquisition of the Track features from G2.com, Inc. |
| Amazon Web Services | https://aws.amazon.com/ 410 Terry Avenue North Seattle, WA 98101 | Main hosting provider and primary holder of data related to the Spend Management features |
| Egnyte | https://www.egnyte.com/ 1350 W. Middlefield Road Mountain View, CA 94043 | Secure File Sharing Tool |
| GUIDEcx | https://www.guidecx.com/ 3451 Triumph Blvd Suite 400 Lehi, UT 84043 | Client onboarding and project management platform for onboarding |
| Intercom | https://www.intercom.com/ 55 2nd Street, 4th Fl., San Francisco, CA 94105, USA | Enable support chat |
| Metabase | https://www.metabase.com/ 9740 Campo Rd. Suite 1029 Spring Valley, CA 91977 | Business intelligence |
| Snowflake | https://www.snowflake.com/ 106 East Babcock Street, Suite 3A Bozeman, Montana 59715 | Data Warehouse |
| UiPath | https://www.uipath.com/ One Vanderbilt Avenue, 60th Floor New York, NY 10017 | Automation to support contract concierge function |
| OpenAI | https://openai.com/ 3180 18th Street, San Francisco, California 94110, United States | Automation to support contract insights functionality for Track by BetterCloud features |
| Customer.io | https://customer.io/ 9450 SW Gemini Dr Suite 43920 Beaverton, Oregon 97008-7105 US | Sends application emails for customer configured alerts. |
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